Lucky Pot App Policy

1. Lucky Pot

Lucky Pot is dedicated to serving authentic and delicious Chinese cuisine. We carefully select quality ingredients and prepare each dish with passion and expertise, offering a warm dining experience that feels like home. Dine-in are available to make enjoying our food convenient wherever you are.

2. Account Registration

  • Users can register and log in using either a mobile number or an email address.
  • The email address may also be used to send promotional offers and updates.

3. Data Collection & Usage

  • We collect the mobile number during signup for authentication and account management.
  • The email address, if provided, will be used for marketing and communication purposes only.
  • We do not share your personal information with third parties without your consent, except as required by law.

4. Payment

  • Users can purchase Lucky Pot Food via Online Banking, Touch ‘n Go, or the built-in wallet top-up feature within the app.
  • The wallet balance can be used for online orders or in-store QR code payments for convenience.
  • All transaction records are displayed within the app for users to review their purchase history.

5. User Responsibilities

  • Users are responsible for maintaining the confidentiality of their login credentials.
  • Any unauthorized use of your account should be reported to us immediately.

6. Data Security

  • We implement security measures to protect your personal information.
  • However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Changes to Policy

We reserve the right to update our policies at any time. Users will be notified of any significant changes through the app or via email.

8. Contact Information

For any questions regarding the app or policies, please contact our support team at paulchim7687@gmail.com.

App Delete Account Policy

1. Account Deletion Request

Users who wish to delete their account can do so by sending an email request to paulchim7687@gmail.com.

2. Processing Time

Account deletion requests will be processed within 7 business days.

3. Data Removal

Upon account deletion, all user data, including personal information and eSIM plan history, will be permanently removed from our servers.

4. Final Confirmation

Once your account has been deleted, you will receive a confirmation email from our support team.

5. Re-registration

After account deletion, users may re-register by signing up again if they wish to use the app in the future.